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CopperGifts.com - Copper Cookie Cutters and Copper Gifts


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...Thanks for all of the good work you guys do. I really appreciate the quality, value and diversity of your cutters. You are by far the best I have found!
-Kristin in Austin


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Home: Help & FAQs

 

What is CopperGifts.com?
How quickly can I receive my order?
How much does it cost for shipping?
When will you ship my order?
Do you ship outside the USA?
Does CopperGifts.com match competitors prices?
Does CopperGifts.com have a catalog?
What is your return policy?
What is the mark on my cookie cutter?
How can I tell if my cookie cutter is from CopperGifts.com?
If the solder on my cookie cutter breaks; can I return it to have it repaired?
How can I polish my cookie cutter?
How safe is it to order online?
Where is your store located?
What happens to my information when I make an order?
Where can I learn to make and decorate cookies?
Are your cookie cutters safe to make pancakes?
Do you sell your items wholesale?
Can you do custom cookie cutters?
My question is not listed above, how can I contact you?

 

What is CopperGifts.com?

CopperGifts.com is the online store selling the handmade copper cookie cutters of Coppersmith Ray Braman. In business and family owned since 1984, we have over 30 years of experience working with copper and other metals. Our signature product is the copper cookie cutter, available in over 1000 different shapes, each a work of old-fashioned American craftmanship. See individual item descriptions for details. All items are shipped directly from our Kansas Workshop. CopperGifts.com formerly did business as Copper Shop.

 

How quickly can I receive my order?

For customers in a rush, we are currently offering FedEx continental USA delivery as early as Friday, October 3rd. Very large orders and a few special products, as noted, may require additional time in our workshop. Weather delays may be unavoidable, yet overall last year, FedEx delivered 99.6% of our 2013 shipments on-time. FedEx requires a valid street address for delivery. During checkout, continental USA customers may choose from five (5) FedEx delivery choices depending on urgency.

For customers not in a rush, please continue reading for additional shipping options.

 

How much does it cost for shipping?

Shipping Costs for USA customers are offered at a fixed price regardless of how much or little you are ordering. Most orders are shipped through the United States Postal Service using either standard or Priority Mail. FedEx delivery is also available for continential USA retail customers. All packages sent to United States destinations are subject to address verification and include delivery confirmation. Shipping prices are presented during checkout. Rates and shipping options may vary due to seasonal and monthly specials. UPS and FedEx require a street address for delivery.

 

When will you ship my order?

Orders usually leave our Kansas Workshop in 1 to 3 business days. Large orders may be delayed and occasionally a gift or decorating item may be out of stock. We will let you know by email if there will be a shipping delay. Because we make our own cookie cutters they are always considered to be in stock. All items are shipped directly from our Kansas Workshop.

Holiday Crunch: We take on extra help every year to help fill our holiday orders but delivery delays on the part of delivery services may occur. Our best advice is to order early or select FedEx delivery.

Out of Stock: While we produce most items on demand in our workshop, some items we order from our suppliers. When an item has been particularly popular, we may be temporarily out of stock. We will notify you by email if this occurs.

 

Do you ship outside the USA?

We ship worldwide through the United States Postal Service. Due to occassional delays in customs we cannot predict when your order will arrive. Shipping options and normal delivery expectations are displayed during checkout and vary based on destination country and the estimated weight of your order. All International shipping prices shown during checkout are a sum of approximate actual postage and a $5.00 International surcharge.

 

Does CopperGifts.com match competitors prices?

Our prices are low when you consider the quality and durability of our solid copper cookie cutters. Please remember that our copper cookie cutters are hand-formed, hand-soldered, and marked with our "Maker's Mark". Apart from the actual bending of each cookie cutter, each of our cookie cutters undergo a 15-step manufacturing process overseen by our Coppersmith Ray Braman. This is designed to ensure every cutter that leaves our workshop is of the highest quality. These production qualities are very unique, and quite extraordinary given the many shapes, sizes, and categories of copper cookie cutters we offer. Because of this attention to quality, we generally cannot undercut the prices of the more common foreign made or lighter weight copper cookie cutters on the market.

 

Does CopperGifts.com have a catalog?

Photos of our copper cookie cutters and gifts are only available on our website.

 

What is your return policy?

If you need to return an item, please notify us by email or telephone. You may return unused, resalable cookie cutters or other non-food merchandise within 30 days of the invoice date. We cannot accept returns of edible decorating items or custom made cookie cutters, including circles, squares, ovals, eggs, etc. We must have a copy of the invoice to process a return. We will exchange or refund, minus the initial shipping charges. The refund will be credited to your credit card.

 

There is a star and name impressed on my cookie cutter, what does this mean?

Each cookie cutter produced by CopperGifts.com bears a "maker's mark" impressed onto it by the artist. The maker's mark dates back to the early middle ages when metal craftsmen marked each piece they created with a distinctive symbol, much like an artist signs a finished painting. Since our process of making cookie cutter emphasizes traditional and quality workmanship, we designed our own maker's mark. The star is the traditional mark of our workshop and the word "BRAMAN" is the last name of our owner/coppersmith, Raymond Braman (When Braman is correctly pronounced, the name rhymes).

 

 

How can I tell if the cookie cutter I bought/was given is a CopperGifts.com cookie cutter?

There are several defining characteristics of a CopperGifts.com cookie cutter. First, you should look for the "maker's mark" pictured above. Cookie Cutters made from 1984 to 1998 do not carry this mark. Other characteristics, though not definitive, include a heavier gauge copper than most cookie cutters (the cutter will have less "spring" when squeezed and is less likely to lose its shape over time) and the unit is fastened together by a line of solder.

 

If the solder on my cookie cutter breaks; can I return it to have it repaired?

Absolutely! Although this rarely happens, even for our buyers who use them repeatedly for commercial purposes, such as bakeries, animal treats, and even clay.

 

How can I polish my cookie cutter?

Copper cookie cutters have a tendency to tarnish with time. Tarnished cookie cutters are still safe to use with food. To restore the natural beauty we recommend Penny Brite copper cleaner. We like Penny Brite because it is non-toxic, environmentally safe, and removes tarnish instantly. Penny Brite is great for everyday, household uses. We also carry Red Bear copper cleaner. It contains stronger chemicals and comes in a dry, powdery form. Please follow directions on the container.  

 

How safe is it to order online?

CopperGifts.com provides a safe and secure checkout for your order, and takes the security of your personal information very seriously. CopperGifts.com ensures your security by retaining a leading security company to thoroughly analyze our website for every known security issue, every single day. Ordering online is the safest way to purchase from us. CopperGifts.com uses industry standard security designed to scramble your information as it travels over the internet, making it extremely difficult for anyone to steal; and as a second line of defense, most credit cards feature a liability limit for purchases completed online. Online commerce has been able to become successful only because of the success of the techniques used to make it safe and secure. CopperGifts.com is committed to maintaining a secure shopping environment for our customers.

Our secure checkout accepts Mastercard, Visa, Discover, American Express or Paypal.

We offer other payment methods, as well:

FAX: Print out your order, write your credit card number on the bottom and send it to us via our fax line at 620-421-0668

PHONE: You can also call us and make the order over the phone 620-421-0654, or leave a message directly on our voice mail at 866-898-3965.

MAIL: After going through the checkout system, you can select the option to mail-in a payment, please keep in mind that personal checks take 10 business days to clear the bank. Money orders are processed immediately.

 

Where is your store located?

We do not have a public store. The address you see listed is our workshop, shipping department, and offices.

 

What happens to the information I give you when I make an order?

Nothing. We never sell or give away customer information. You may be sent an email with a coupon code once or twice a year.

 

Where can I learn to make and decorate cookies, are there any books you recommend?

If you are interested in learning more about cookie decorating, we recommend our Sugar Cookie Baking and Decorating booklet. This booklet includes information on items needed for baking cookies, explains decorating methods, and offers various tips and instructions for decorating cookies. This booklet is also included in our Cookie Decorating Kits which you may also find helpful. To learn more advanced techniques, check with a local culinary school to inquire about cake and cookie decorating classes.

 

Are your cookie cutters safe to put in a frying pan to make pancakes?

Yes. However, do not cook with high heat when using the cookie cutters. Also, we recommend using cast iron skillets, as opposed to an easily scrachable surface of some modern cookware.

 

Do you sell your items wholesale?

Only on a very limited basis. Please remember that our copper cookie cutters are hand-formed and soldered. Apart from the actual bending of each cookie cutter, each of our cookie cutters undergo a 15-step manufacturing process overseen by our Coppersmith Ray Braman. This is designed to ensure every cutter that leaves our workshop is of the highest quality. These production qualities are very unique, and quite extraordinary given the many shapes, sizes, and categories of copper cookie cutters we offer. Wholesale inquiries can be made through our contact form.  

 

Can you do custom cookie cutters?

Yes, we generally bill custom cookie cutters by pattern size. Browse our custom area to get an idea of our prices and available options. To order send exact outline pattern drawing (with exact dimensions) and payment information to FAX 620.421.0668 or mail to:

CopperGifts.com Custom
900 N. 32nd St
Parsons, KS 67357

If requested, Custom Cutters can be ordered with a handle, extra bracing, and/or heavier weight copper. Please allow 1-2 weeks for delivery of your handmade custom copper cookie cutter. Additional time may be needed for large volume orders.  

 

My question is not listed above, how can I contact you?
Fill out the form below and click SEND or call 620.421.0654 (or 866-898-3965 for voice mail).   We will respond to the email address you provide.

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